Refund and Returns Policy
Refund & Returns Policy
Grumpy Dad Co
Last updated: May 19 2025
1. Quick-Glance Summary
Return window: 30 calendar days from delivery.
Condition: Unused, unsharpened, and in original packaging.
Refund speed: 3–5 business days after we inspect the item.
Who pays return shipping? We cover it on defective or wrong items; otherwise, you do.
(Details—and a bit of fine-print sarcasm—below.)
2. Eligibility Checklist
| Acceptable | Not Acceptable |
|---|---|
| Knives or merch in brand-new condition | Blades that have been honed, chipped, or “tested” on concrete |
| Apparel unworn & unwashed (tags on) | Shirts with BBQ sauce, pet hair, or mystery stains |
| Original gift box, inserts, freebies | Missing accessories, torn inserts, DIY re-packaging |
| Returns post-marked within 30 days | Anything sent after the 30-day window without approval |
If you’re unsure, e-mail us a photo first—saves everyone grief.
3. How to Start a Return
E-mail returns@grumpydadco.com with your order #, reason, and clear photos (if damaged/defective).
We’ll reply within 1 business day with a prepaid label or next steps.
Pack the item securely. Slide the blade guard back on; don’t use duct tape on bare steel (true story).
Drop the parcel at any UPS/USPS location within 7 days of receiving the label.
You’ll receive a confirmation e-mail once the package is scanned into the system.
4. Refunds
After inspection, we’ll issue a refund to your original payment method.
Processing time: 3–5 business days (banks can take a smidge longer).
Original shipping fees are non-refundable unless we messed up.
Need the cash faster? Opt for a store credit; it’s issued same day and never expires.
5. Exchanges
Want a different size or model?
Request an exchange when you e-mail us.
We’ll ship the replacement as soon as your return is in transit (tracking shows movement).
If the replacement costs more/less, we’ll bill or refund the difference automatically.
6. Gifts
Returned a gift?
We’ll issue store credit to the gift recipient once we receive the item.
If the gift giver wants the refund instead, just let us know in the initial e-mail.
7. Damaged or Defective
We stand by every blade. If yours shows up dinged, chipped, or otherwise tragic:
Snap photos of the damage and the shipping box.
E-mail returns@grumpydadco.com within 7 days of delivery.
We’ll ship a replacement or issue a full refund (your choice) at our cost.
8. International Orders
Return shipping from outside the U.S. is the customer’s responsibility unless the item is defective.
Mark the parcel “Returned Goods – No Commercial Value” to avoid customs delays.
Duties/taxes paid at import are non-refundable—check with your local customs office for potential rebates.
9. Late or Missing Refunds
Still waiting after the 5-day window?
Double-check your bank or credit-card account.
Contact your bank—posting times vary.
If it’s been 10 business days, e-mail us; we’ll chase the processor for you.
10. Contact
Grumpy Dad Co – Returns Desk
E-mail: returns@grumpydadco.com
Phone: +1 (321) 504-8122 (Mon–Fri 09:00–17:00 ET)
Mail: 1701 Harbor City Blvd, Melbourne, FL 32935, USA
By purchasing from Grumpy Dad Co, you agree to this Refund & Returns Policy. We reserve the right to update it anytime—but we’ll always keep the terms fair and the dad-jokes free of charge.
